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Whether you have a question about your Memocube, need help with your account, or want to understand more about the Tesseract, we are here to assist. Find answers below or reach out directly.
Frequently Asked Questions
What is a Memocube?
A Memocube is a personal archive inscribed into fused silica (quartz glass) using femtosecond laser technology. It preserves your most important digital content, including photographs, documents, audio, and video, in a medium that is stable for billions of years. Unlike cloud storage or hard drives, a Memocube requires no electricity, internet connection, or maintenance to endure.
How do I choose which Memocube to purchase?
Use our Memocube Finder tool for a personalized recommendation based on your preservation goals, or browse our Memocube Finder to compare options. You can also book an appointment with a Tesseract advisor who will guide you through the selection process.
What file formats can be inscribed?
The Memocube supports virtually all digital file formats, including JPEG, PNG, TIFF, PDF, DOCX, MP3, WAV, FLAC, MP4, MOV, and many more. High-resolution images, lossless audio, 4K video, 3D models, and text documents can all be inscribed without compression or quality loss. Your concierge can advise on optimal formats for your specific content.
How long does inscription take?
The inscription timeline depends on the volume and complexity of your content, as well as the current production schedule. Most Memocubes are inscribed within 4 to 8 weeks of content finalization. You will receive regular updates from your concierge throughout the process.
Can I add content to my Memocube after inscription?
The inscription process is permanent by design; once data is written into the fused silica, it cannot be altered or erased. However, many patrons choose Memocube configurations that include reserved space for future inscriptions. Your concierge can help you plan for future additions when selecting your initial configuration.
Where is my Memocube stored?
All Memocubes are housed within the Tesseract, a purpose-built monument designed for permanent preservation. The facility is engineered to withstand natural disasters, electromagnetic events, and the passage of time without requiring power or human maintenance. Patrons are invited to visit the Tesseract and see their Memocube in person.
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, American Express), bank wire transfers, and select cryptocurrencies (Bitcoin, Ethereum, Solana). Payment plans are available for higher-tier Memocubes. Visit our Ordering and Payment page for full details.
How do I contact support?
You can reach our team through multiple channels: WhatsApp, Telegram, email at contact@memocube.org, or by calling +49 (0)30 300 15 456 during business hours. Our concierge team operates across global time zones and typically responds within minutes.
Still Have Questions?
Our concierge team is always happy to help with anything not covered above. Whether you need technical guidance on preparing your content, logistical help with a visit to the Tesseract, or simply want to talk through your preservation goals, we are one message away. Reach out through your preferred channel, and a real human being will respond promptly.